From a first question to a clear next step.
A broker-led process, with time to understand your options.
- About 2 minutes to start
- No medical history, ID or bank details at the start
- An enquiry never starts cover
Your journey at a glance
- 1EnquiryYour step
- 2ReviewOur step
- 3QuotationYour step
- 4IssuedOur step
The enquiry takes about 2 minutes.
See how it works for you
Four steps, one clear next step
An enquiry is only the first step. Cover is confirmed once the insurer-issued policy is recorded.
- 1Your step
Tell us about your credit agreement
Complete a short enquiry with the type of agreement, outstanding balance, basic eligibility information and your contact details.
- 2Our step
We review your needs and eligibility
The team reviews the enquiry and explains any additional information needed. This is not an acceptance or activation of cover.
- 3Your step
Review your quotation and policy terms
Check the benefits, premium, exclusions, waiting periods and conditions. Ask questions before making a decision.
- 4Our step
Receive confirmation once cover is issued
The broker processes the policy separately on the insurer platform and records the issued reference, premium, effective date and documents. The issued record is released after broker approval.
A shared, broker-led workflow
Credit providers, lenders and debt counsellors follow each application from submission to a broker-approved issued record.
- 1Your step
Apply for partner access
Tell us about your organisation. Registration requires approval before you can use the workspace.
- 2Our step
We review and approve your registration
Our broker reviews your application. Access to the partner workspace follows approval.
- 3Your step
Submit applications
Use an individual form or a validated client spreadsheet. Confirm loan disbursement, consent and supporting information, and correct any row-level errors before submitting.
- 4Our step
Broker review and insurer processing
Applications move through broker review and manual insurer processing. You can see whether each one is submitted, awaiting information, under review or processing with the insurer.
- 5Our step
Issued policies are released
Once issuance evidence is recorded and approved, the issued record is released. Only broker-approved issued records are released as policies, and spreadsheet uploads never activate cover.
What to have ready
What you’ll need
- Your type of credit agreement
- Your outstanding balance
- Your age
- Your employment status
- Your contact details
What we don’t ask for at the start
- Medical history
- Identity documents
- Bank details
None of these are requested in the initial enquiry.
Clear from the start
An enquiry never starts cover
An enquiry, upload or application does not start cover. Check the insurer-issued policy and effective date, including any conditions that must be met.
Benefits depend on the insurer’s terms
Benefits, eligibility, exclusions and commencement of cover depend on the insurer’s terms. Review benefit limits, exclusions and waiting periods in the actual policy.
Time to understand your options
The process is broker-led, so you can ask questions and review the quotation and policy terms before you make a decision.
Common questions
What is credit life insurance?
Credit life insurance may help settle an outstanding credit balance or meet repayments after an insured event. The benefit depends on your policy, eligibility and the event covered.
When does my cover begin?
An enquiry, upload or application does not start cover. Check the insurer-issued policy and effective date, including any conditions that must be met. Our team will confirm once the issued record is ready.
Does every benefit pay off my full debt?
No. Some benefits may settle a balance; others may cover repayments for a limited period. Review benefit limits, exclusions and waiting periods in the actual policy.
Can I review my existing credit life cover?
Yes. Request a review and compare costs, benefits, exclusions and waiting periods. Confirm any replacement arrangements before changing or cancelling existing cover.
Understand your options.
Take the next step.
We’re here to help you make sense of credit life cover.